Claims Portal
Claims Portal for our Shipping Insurance
Your Order Is Protected
At SOERA, we want you to shop with complete peace of mind. Our Shipping Insurance covers your order against damage, loss, or theft while in transit — so if something goes wrong on the way to you, we've got you covered.
How to File a Claim
If you've experienced an issue with your delivery, filing a claim is simple. Just enter your email address and order number in the form below, and our customer service team will review your case and work with you to make it right as quickly as possible.
You can also reach us directly via Live Chat — just click the chat icon at the bottom of the screen to speak with our team.
Contact Information
SOERA
Reverie Brands PTE. LTD.
2 Venture Dr, #19-21
608526 Singapore
📧 support@soera-store.com
📞 +1 (628) 214-4590
🕘 Opening Hours
Monday to Saturday: 9:00 a.m. – 6:00 p.m. (Central European Time)
Our team is here to help. If you have any questions before or during the claims process, don't hesitate to reach out via the claim form, live chat, email, or phone.
